Jim’s Jobs vs Jimbo, Feature Comparison
Both platforms are developed by Jim’s Group (Australia). Jim’s Jobs is the legacy field service management platform, while Jimbo is its modern, cloud-based replacement built for mobile-first operations.
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| LEAD MANAGEMENT | ||||
| Lead Intake from FMS: Automatically receives new leads submitted via website and call center | ✓ | ✓ | Both platforms receive leads from FMS | Live |
| Lead Follow-Up Reminders: Automatically reminds the franchisee to contact a new lead if no action is taken. | ✕ | ✓ | Reminds FSE every 30 minutes for up to 2 hours after lead arrives | Live |
| Auto-Alert Franchisor if Lead Not Contacted: escalates to the franchisor if a lead remains uncontacted beyond a threshold. | ✕ | ✓ | Franchisor is alerted automatically if the franchisee has not marked the lead as contacted within 2 hours. Currently this feature is being updated to accomodate postdated lead | Live |
| Capture lead-in time, lead contact time, dashboard metrics to help with complaints | ✓ | ✓ | Live | |
| Contact Lead via Call / SMS / Email In-App: Allows the franchisee to reach out to a lead directly from within the app(M1,M2, Call). | ⚠ Partial | ✓ | One-tap contact options reduce the need to switch between apps. | Live |
| Pre-Set Message (‘Sorry I Missed You’) template for when a franchisee misses a lead call.(LU1 , LU2) | ✕ | ✓ | Saves time and ensures consistent, professional communication with leads. | Live |
| Quick clickable address that takes you to your map on your mobile phone for navigation or if on your laptop will redirect to Google maps on Chrome | ✕ | ✓ | Live | |
| Ability to Quote/Invoice/Book a job directly from the leads screen | ✕ | ✓ | Time saver | Live |
| A count up timer in red colour to clearly indicate when the 2-hour SLA has been exceeded. | ✕ | ✓ | Helps with complaints | Live |
| How far away is the Lead/Job from your current location? | ✕ | ✓ | Helps with real time client visits | Live |
| Download leads via PDF and Excel | ✓ | ✓ | Live | |
| Swipe left to right for a quick, effortless way to mark Lead as contacted. | ✕ | ✓ | Jimsjobs has a manual button with dropdown to choose this option | Live |
| Transfer lead back to call center with the reason | ✕ | ✓ | Live | |
| Auto-Save leads has clients to avoid duplicate entries. | ✕ | ✓ | Live |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| QUOTES & INVOICING | ||||
| Generate professional quotes and send them directly to clients via email or SMS. | ✓ | ✓ | Both platforms support quote creation; Jimbo adds SMS delivery and draft-saving. | Live |
| Generate tax invoices and deliver them to clients electronically. | ✓ | ✓ | Jimbo defaults all invoices as ‘Tax Invoice’ for GST compliance. FSE can change the invoice tax type to none. | Live |
| “Tax-Inclusive Defaults (GST) Ensures all quotes and invoices default to GST-inclusive pricing.” | ✓ | ✓ | Jimbo also provides a GST pop-up prompt to confirm the correct setting when creating documents. | Live |
| “Ablility to add additional email address on the go during send quote. Allows the user to modify the recipient email address before dispatching a quote or invoice.” | ✕ | ✓ | Useful when sending to a multiple emails ids. | Live |
| “Invoice(Due & OverDue) & Quote(Expiry) Automated Reminders Sends automatic follow-up reminders to clients for unpaid invoices or pending quotes.” | ⚠ Partial | ✓ | Custom reminder schedules can be set to improve payment turnaround times.(Invoice(Due & OverDue) & Quote(Expiry)) | Live |
| “Deposit Values on Invoices Ability to record and display a deposit amount on an invoice, auto-calculating the balance.” | ✕ | ⚠ Coming Soon | Automatically adjusts the subtotal and total based on the deposit entered. | Upcoming |
| Separate normal client versus biller client under invoices and quotes | ✕ | ✓ | Live | |
| Provision to accept the quote on behalf of Customer. | ✕ | ✓ | Useful when customer don’t have email access or elderly client. | Live |
| Option to create and send personalized SMS for quote | ⚠ Limited | Full | QW1, QW2 | Live |
| “Send Receipt After Payment Automatically sends a payment receipt to the client once a payment is recorded.” | ✕ | ✓ | Available on mobile — improves the client’s post-payment experience. | Live |
| “Online Payment for Invoices Allow clients to pay their invoices online via a payment link.” | ✕ | ⚠ Coming Soon | Will enable franchisees to collect payment without a face-to-face transaction. | Upcoming |
| “Quotes & Invoices via SMS Send quotes and invoices to clients directly via SMS.” | ✕ | ✓ | Particularly useful for clients who do not use email regularly. | Live |
| Bulk download Invoices as PDF | ✕ | ✓ | ||
| Backdating Invoices / Jobs | ✓ | ⚠ Coming Soon | Since this has implications with GST reporting, this has to be done very carefully. So will take some time | Upcoming |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| SCHEDULING & JOB MANAGEMENT | ||||
| One-Time Job Scheduling Ability to schedule a single, non-recurring job for a client. | ✓ | ✓ | Standard feature available on both platforms. | Live |
| All Day Job | ✕ | ✓ | Live | |
| Personal Jobs with Different colour RED to mark personal calendar entries | ✕ | ✓ | Personal | Live |
| Recurring Job Scheduling Set up jobs that automatically repeat on a defined schedule (weekly, fortnightly, monthly, etc.). | ✓ | ✓ | Jimbo also supports quarterly and custom repeat intervals. | Live |
| Convert Recurring Job Type Change the repeat frequency of an existing recurring job without cancelling and recreating it. | ✕ | ✓ | E.g. convert a weekly job to fortnightly or a monthly job to quarterly instantly. | Live |
| Custom Job Tags Attach custom labels to jobs for easier categorisation and filtering. | ✕ | ✓ | Tags are managed through the client profile and appear on both job cards and detail views. | Live |
| Enable Double Booking Allow two jobs to be scheduled at the same time slot if needed. | ✕ | ✓ | Useful for businesses managing multiple teams or service types simultaneously. | Live |
| Week view | ✕ | ⚠ Coming Soon | Cuttrently under internal testing . Will be out in 2 months | Upcoming |
| Custom enable/disable job notifications—automatically send emails to clients when a job is scheduled, cancelled, or rescheduled(When enabled) | ✓ | ✓ | Live | |
| Employee Module | ✕ | ⚠ Coming Soon | Cuttrently under internal testing . Will be out in 2 months | Upcoming |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| CLIENT MANAGEMENT | ||||
| 360° Client View—manage everything from one screen: call, SMS, email, navigate, view properties, quotes, jobs, invoices, payments, and create or track new work with powerful filters.” | ✕ | ✓ | Client 360 degree view – Do almost every action of Jimbo from single screen including Call, SMS and email communications, navigations, multiple property details, Navigating to client address, Viewing Quotes, Past jobs, Invoices and payments and ability to sen new quote, invoice , create new jobs and see upcoming jobs with fability filter data you are interested in. | |
| Create New Client Add a new client record with full contact and address details. | ✓ | ✓ | Jimbo allows clients to be added without a mandatory phone number or email address. | Live |
| Sync Clients with Jim’s Online Synchronise the client database with Jim’s Online for a unified customer record. | ✓ | ⚠ Coming Soon | Jims Online to jimbo done. Reverse is pending | Upcoming |
| Client Notes Add free-text notes to a client profile for future reference. | ✓ | ✓ | In Jimbo, notes support tappable phone numbers for instant one-tap calling. | Live |
| Client Tagging & Filtering Attach custom labels to clients and filter the client list by those tags. | ✕ | ✓ | Tags carry through to job cards, making it easy to organise by client type or priority. | Live |
| Multiple Properties per Client Store and manage more than one service address for a single client. | ✕ | ✓ | Ideal for commercial clients or clients with both residential and investment properties. | Live |
| Book Direct, lead enquries will go directly to the job calender – If FSE enables this feature. Can select radius and number of Jobs. | ✕ | ⚠ Coming Soon | Currently in development mode | Upcoming |
| Marketplace: Buy, Sell jobs/clients between franchisees. | ✕ | ⚠ Coming Soon | Currently in internal user testing mode | Upcoming |
| Biller Client Management Support for third-party billing — Aged care providers | ✕ | ✓ | Jimbo has a dedicated biller client listing with bulk invoice download support. | Live |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| REPORTING & FINANCE | ||||
| Revenue Forecasting Forecasts expected income based on existing scheduled jobs and historical patterns. | ✓ | ✓ | Jimbo provides weekly forecasting insights to help franchisees plan cash flow. | Live |
| GST Reporting Generate a GST report summarising taxable sales and purchases for the reporting period. | ✓ | ✓ | Reports can be exported directly from within Jimbo for BAS preparation. | Live |
| Profit & Loss Reporting Provides a summary of income versus expenses to show net profit over a given period. | ✓ | ✓ | Enables franchisees to monitor business health without needing a separate accounting tool. | Live |
| Purchase / Expense Module Record business expenses and purchases against jobs or general overhead. | ✓ | ✓ | Supports file attachments for receipts; downloadable expense reports available in Jimbo. | Live |
| Xero Accounting Integration Connect with Xero to synchronise invoices, payments, clients, and services. | Partial | Full Support | Jimbo’s Xero integration is bidirectional — changes in either system are reflected in both. | Live |
| Debtor report, Asset Report, Purchases Report, Payments recioved report | ✓ | ⚠ Coming Soon | Ready for release, postponed due to training week. | Upcoming |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| COMMUNICATION & CUSTOMISATION | ||||
| Customisable Email & SMS Templates Modify the default communication templates sent to clients for quotes, invoices, and reminders. | ✓ | ✓ | Template customisation in Jimbo is managed through the web portal with placeholder support. | Live |
| Client Reminders (Upcoming, Rescheduled, Completed & Cancelled Jobs) Automatically notify clients at key stages of the job lifecycle. | Partial | ✓ | Jimbo covers all four notification types; Jim’s Jobs only partially supports this workflow. | Live |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| DATA MIGRATION & SUPPORT | ||||
| Data Import from Jim’s Jobs Transfer existing clients and jobs data from Jim’s Jobs into Jimbo. | ✓ | Live | ||
| New Zealand Support Full support for franchisees operating in New Zealand including NZD, NZ GST, and NZ address formats. | ✓ | ✓ | Jimbo supports both Australian and New Zealand franchise operations. | Live |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| ANALYTICS & INSIGHTS & AI | ||||
| With our app, every interaction, transaction, and customer touchpoint becomes meaningful data. In future we can help you with advanced analytics that go far beyond basic reports. | ✕ | Future | Franchisees will not have this capability with other app providers We transform raw numbers into clear insights, revealing patterns, trends, and opportunities you might otherwise miss. | |
| The data can further be AI-powered to do advanced analytics & turn your data into actionable insights—helping you make smarter decisions and accelerate business growth. | ✕ | Future | Franchisees will not have this capability with other app providers Our custom trained AI models will help you take critical business intelligent decisions |
| Feature / Functionality | Jim’s Jobs | Jimbo | Notes & Context | Status |
|---|---|---|---|---|
| CORE ARCHITECTURE | ||||
| Platform Type Defines how and where the application is primarily accessed. | Web-based portal + Limited Mobile Support | Dedicated iOS & Android apps + Full Web Portal | Jimbo is designed for on-the-go franchise operations. | Live |
| Technology Stack The underlying technology powering the platform. | Legacy stack | Modern cloud architecture — scalable, secure, and fast | Jimbo’s cloud-first design enables real-time updates and remote access. | Live |
| Real-Time Data Sync – changes made on one device are instantly reflected across all devices. | ✓ | ✓ | Jimbo syncs data in real time across mobile and web seamlessly. | Live |
| iOS & Android Mobile App Availability of a dedicated native application for smartphones. | ⚠ Limited | ✓ Apps available on both platforms | Jimbo provides a purpose-built mobile experience for franchisees in the field. | Live |
