Jim’s Jobs vs Jimbo, Feature Comparison

Both platforms are developed by Jim’s Group (Australia). Jim’s Jobs is the legacy field service management platform, while Jimbo is its modern, cloud-based replacement built for mobile-first operations.

Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
LEAD MANAGEMENT
Lead Intake from FMS: Automatically receives new leads submitted via website and call centerBoth platforms receive leads from FMSLive
Lead Follow-Up Reminders: Automatically reminds the franchisee to contact a new lead if no action is taken.Reminds FSE every 30 minutes for up to 2 hours after lead arrivesLive
Auto-Alert Franchisor if Lead Not Contacted: escalates to the franchisor if a lead remains uncontacted beyond a threshold.Franchisor is alerted automatically if the franchisee has not marked the lead as contacted within 2 hours. Currently this feature is being updated to accomodate postdated leadLive
Capture lead-in time, lead contact time, dashboard metrics to help with complaintsLive
Contact Lead via Call / SMS / Email In-App: Allows the franchisee to reach out to a lead directly from within the app(M1,M2, Call).⚠ PartialOne-tap contact options reduce the need to switch between apps.Live
Pre-Set Message (‘Sorry I Missed You’) template for when a franchisee misses a lead call.(LU1 , LU2)Saves time and ensures consistent, professional communication with leads.Live
Quick clickable address that takes you to your map on your mobile phone for navigation or if on your laptop will redirect to Google maps on ChromeLive
Ability to Quote/Invoice/Book a job directly from the leads screenTime saverLive
A count up timer in red colour to clearly indicate when the 2-hour SLA has been exceeded.Helps with complaintsLive
How far away is the Lead/Job from your current location?Helps with real time client visitsLive
Download leads via PDF and ExcelLive
Swipe left to right for a quick, effortless way to mark Lead as contacted.Jimsjobs has a manual button with dropdown to choose this optionLive
Transfer lead back to call center with the reasonLive
Auto-Save leads has clients to avoid duplicate entries.Live
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
QUOTES & INVOICING
Generate professional quotes and send them directly to clients via email or SMS.Both platforms support quote creation; Jimbo adds SMS delivery and draft-saving.Live
Generate tax invoices and deliver them to clients electronically.Jimbo defaults all invoices as ‘Tax Invoice’ for GST compliance. FSE can change the invoice tax type to none.Live
“Tax-Inclusive Defaults (GST)
Ensures all quotes and invoices default to GST-inclusive pricing.”
Jimbo also provides a GST pop-up prompt to confirm the correct setting when creating documents.Live
“Ablility to add additional email address on the go during send quote.
Allows the user to modify the recipient email address before dispatching a quote or invoice.”
Useful when sending to a multiple emails ids.Live
“Invoice(Due & OverDue) & Quote(Expiry) Automated Reminders
Sends automatic follow-up reminders to clients for unpaid invoices or pending quotes.”
⚠ PartialCustom reminder schedules can be set to improve payment turnaround times.(Invoice(Due & OverDue) & Quote(Expiry))Live
“Deposit Values on Invoices
Ability to record and display a deposit amount on an invoice, auto-calculating the balance.”
⚠ Coming SoonAutomatically adjusts the subtotal and total based on the deposit entered.Upcoming
Separate normal client versus biller client under invoices and quotesLive
Provision to accept the quote on behalf of Customer. Useful when customer don’t have email access or elderly client.Live
Option to create and send personalized SMS for quote ⚠ LimitedFullQW1, QW2Live
“Send Receipt After Payment
Automatically sends a payment receipt to the client once a payment is recorded.”
Available on mobile — improves the client’s post-payment experience.Live
“Online Payment for Invoices
Allow clients to pay their invoices online via a payment link.”
⚠ Coming SoonWill enable franchisees to collect payment without a face-to-face transaction.Upcoming
“Quotes & Invoices via SMS
Send quotes and invoices to clients directly via SMS.”
Particularly useful for clients who do not use email regularly.Live
Bulk download Invoices as PDF
Backdating Invoices / Jobs⚠ Coming SoonSince this has implications with GST reporting, this has to be done very carefully. So will take some timeUpcoming
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
SCHEDULING & JOB MANAGEMENT
One-Time Job Scheduling
Ability to schedule a single, non-recurring job for a client.
Standard feature available on both platforms.Live
All Day JobLive
Personal Jobs with Different colour RED to mark personal calendar entriesPersonalLive
Recurring Job Scheduling
Set up jobs that automatically repeat on a defined schedule (weekly, fortnightly, monthly, etc.).
Jimbo also supports quarterly and custom repeat intervals.Live
Convert Recurring Job Type
Change the repeat frequency of an existing recurring job without cancelling and recreating it.
E.g. convert a weekly job to fortnightly or a monthly job to quarterly instantly.Live
Custom Job Tags
Attach custom labels to jobs for easier categorisation and filtering.
Tags are managed through the client profile and appear on both job cards and detail views.Live
Enable Double Booking
Allow two jobs to be scheduled at the same time slot if needed.
Useful for businesses managing multiple teams or service types simultaneously.Live
Week view⚠ Coming SoonCuttrently under internal testing . Will be out in 2 monthsUpcoming
Custom enable/disable job notifications—automatically send emails to clients when a job is scheduled, cancelled, or rescheduled(When enabled)Live
Employee Module⚠ Coming SoonCuttrently under internal testing . Will be out in 2 monthsUpcoming
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
CLIENT MANAGEMENT
360° Client View—manage everything from one screen: call, SMS, email, navigate, view properties, quotes, jobs, invoices, payments, and create or track new work with powerful filters.”Client 360 degree view – Do almost every action of Jimbo from single screen including Call, SMS and email communications, navigations, multiple property details, Navigating to client address, Viewing Quotes, Past jobs, Invoices and payments and ability to sen new quote, invoice , create new jobs and see upcoming jobs with fability filter data you are interested in.
Create New Client
Add a new client record with full contact and address details.
Jimbo allows clients to be added without a mandatory phone number or email address.Live
Sync Clients with Jim’s Online
Synchronise the client database with Jim’s Online for a unified customer record.
⚠ Coming SoonJims Online to jimbo done. Reverse is pendingUpcoming
Client Notes
Add free-text notes to a client profile for future reference.
In Jimbo, notes support tappable phone numbers for instant one-tap calling.Live
Client Tagging & Filtering
Attach custom labels to clients and filter the client list by those tags.
Tags carry through to job cards, making it easy to organise by client type or priority.Live
Multiple Properties per Client
Store and manage more than one service address for a single client.
Ideal for commercial clients or clients with both residential and investment properties.Live
Book Direct, lead enquries will go directly to the job calender – If FSE enables this feature. Can select radius and number of Jobs. ⚠ Coming SoonCurrently in development modeUpcoming
Marketplace: Buy, Sell jobs/clients between franchisees.⚠ Coming SoonCurrently in internal user testing modeUpcoming
Biller Client Management
Support for third-party billing — Aged care providers
Jimbo has a dedicated biller client listing with bulk invoice download support.Live
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
REPORTING & FINANCE
Revenue Forecasting
Forecasts expected income based on existing scheduled jobs and historical patterns.
Jimbo provides weekly forecasting insights to help franchisees plan cash flow.Live
GST Reporting
Generate a GST report summarising taxable sales and purchases for the reporting period.
Reports can be exported directly from within Jimbo for BAS preparation.Live
Profit & Loss Reporting
Provides a summary of income versus expenses to show net profit over a given period.
Enables franchisees to monitor business health without needing a separate accounting tool.Live
Purchase / Expense Module
Record business expenses and purchases against jobs or general overhead.
Supports file attachments for receipts; downloadable expense reports available in Jimbo.Live
Xero Accounting Integration
Connect with Xero to synchronise invoices, payments, clients, and services.
PartialFull SupportJimbo’s Xero integration is bidirectional — changes in either system are reflected in both.Live
Debtor report, Asset Report, Purchases Report, Payments recioved report⚠ Coming SoonReady for release, postponed due to training week.Upcoming
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
COMMUNICATION & CUSTOMISATION
Customisable Email & SMS Templates
Modify the default communication templates sent to clients for quotes, invoices, and reminders.
Template customisation in Jimbo is managed through the web portal with placeholder support.Live
Client Reminders (Upcoming, Rescheduled, Completed & Cancelled Jobs)
Automatically notify clients at key stages of the job lifecycle.
PartialJimbo covers all four notification types; Jim’s Jobs only partially supports this workflow.Live
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
DATA MIGRATION & SUPPORT
Data Import from Jim’s Jobs
Transfer existing clients and jobs data from Jim’s Jobs into Jimbo.
Live
New Zealand Support
Full support for franchisees operating in New Zealand including NZD, NZ GST, and NZ address formats.
Jimbo supports both Australian and New Zealand franchise operations.Live
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
ANALYTICS & INSIGHTS & AI
With our app, every interaction, transaction, and customer touchpoint becomes meaningful data.
In future we can help you with advanced analytics that go far beyond basic reports.
FutureFranchisees will not have this capability with other app providers
We transform raw numbers into clear insights, revealing patterns, trends, and opportunities you might otherwise miss.
The data can further be AI-powered to do advanced analytics & turn your data into actionable insights—helping you make smarter decisions and accelerate business growth.FutureFranchisees will not have this capability with other app providers
Our custom trained AI models will help you take critical business intelligent decisions
Feature / FunctionalityJim’s JobsJimboNotes & ContextStatus
CORE ARCHITECTURE
Platform Type
Defines how and where the application is primarily accessed.
Web-based portal + Limited Mobile SupportDedicated iOS & Android apps + Full Web PortalJimbo is designed for on-the-go franchise operations.Live
Technology Stack
The underlying technology powering the platform.
Legacy stackModern cloud architecture — scalable, secure, and fastJimbo’s cloud-first design enables real-time updates and remote access.Live
Real-Time Data Sync – changes made on one device are instantly reflected across all devices.Jimbo syncs data in real time across mobile and web seamlessly.Live
iOS & Android Mobile App
Availability of a dedicated native application for smartphones.
⚠ Limited✓ Apps available on both platformsJimbo provides a purpose-built mobile experience for franchisees in the field.Live